Customer Notification triggers

Notifications are sent based on actions taken inside the platform, by either dispatchers or drivers.

There are 3 Customer notification triggers:

Notification nameWhat it does?Action typeWhen?
Send client notification email
Delivery notification SMS
Sends ETA to customersManualAfter optimizing the routes, there is a separate button to trigger the notification
Next in Delivery notification SMSSens a text message to the next customer on the routeAutomaticWhen the driver clicks on Drive button to drive to the order’s address, that client will receive the notification
Send order delivered notification email
Order delivered notification SMS
Sends a confirmation email and/or text message the order has been deliveredAutomaticWhen the driver marks the order as delivered