Nowadays, hiring a professional freight forwarder (or last mile delivery specialist) is essential for any business to manage their own transportation needs. This role is responsible for the final step in getting the orders to the customers, which can make the difference between competition: on-time delivery or customer disappointment. With expectations for smooth delivery higher…
If you’re having a business, you should have had at least one situation where you’ve had to deal with difficult customers. Managing these critical situations effectively is vital for building and maintaining a professional image and ensuring customer satisfaction and loyalty. Master these techniques to transform these adverse interactions into opportunities for positive engagement. #1…
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